- “My job should be reclassified, I am clearly not at the pay level I should be.’
- “Josh frequently gets in my personal space and I am feeling uncomfortable.”
- “ Overtime has not been offered in a fair way.”
- “ I cannot work on this computer.”
- “ The office is too cold!”
- “ I get my assignment with too little notice”
Everyday, supervisors are approached with complaints. Sometimes, the employee just wants someone to listen. Most of the time, the complaints are indicators of deeper, larger issues. Managing Complaints equips leaders with active listening skills and a process to work through complaints, uncovering real issues so the employee and leader can address these challenges.
